Frequently asked
questions.
Everything you need to know about TTNZ courses, certificates, training devices, enrolment and graduate benefits.
TTNZ Courses, also known as Technician Training New Zealand, provides online smartphone repair training for people who want to learn practical phone repair skills.
Our courses are designed to teach step-by-step repair methods, safety awareness, tool use, device handling, and repair techniques through online lessons.
TTNZ Courses is operated by Technology Training Australia Pty Ltd. The New Zealand website is designed for students who want access to online smartphone repair training in New Zealand and other locations.
Yes. TTNZ courses are delivered 100% online. You can study from home using a computer, tablet, or phone with internet access. You do not need to attend a classroom or training centre unless a specific in-person option is clearly advertised separately.
TTNZ courses are suitable for people who want to learn phone repair skills, including beginners, hobbyists, people interested in repair work, and people who want to explore repair-related business opportunities.
No. The courses are designed to guide students step by step. However, phone repair requires patience, care, safety awareness, and practice. You should not rush practical repairs.
Not always. Some images may be AI-generated, edited, staged, stock, or illustrative. They are used to show the type of training, business idea, or course concept and should not be understood as showing real students, real certificates issued to specific people, or guaranteed outcomes unless clearly stated otherwise.
You can usually start shortly after enrolment once your payment has been processed and your account access has been created. In most cases, online access is provided quickly, but delays may happen because of payment review, technical issues, incorrect details, or platform processing.
Yes. TTNZ online courses are self-paced. You can study when it suits you and return to the lessons as needed. Unless clearly stated otherwise on the course page, there is no fixed time limit for completing the online course.
Unless otherwise stated on the course page, TTNZ provides ongoing course access. This means you can revisit the course materials while the course and learning platform continue to operate. Course content, platform features, and lesson structure may be updated over time.
No special software is needed to watch the course. You only need a suitable device with internet access. If you want to practise repairs, you will need suitable repair tools and appropriate safety equipment.
Yes. TTNZ may update, improve, replace, remove, or restructure course content, lessons, quizzes, videos, certificates, and platform features when needed. This may happen because of technology changes, device updates, safety improvements, platform updates, or course improvements.
No. Your course access is for you only. Sharing your login may result in account suspension or cancellation.
First check your email, spam folder, login details, browser, and internet connection. If you still can't access your course, contact TTNZ at
Yes, if you complete a certificate course and meet the completion requirements, you can receive a TTNZ certificate of completion. Some non-certificate or short courses may only provide a participation certificate, or may not include a certificate, depending on the course.
No. TTNZ certificates are not government accredited. They are private certificates of completion issued by TTNZ Courses / Technology Training Australia Pty Ltd. TTNZ is not a New Zealand government training provider, polytechnic, licensing body, or trade authority.
No. The TTNZ certificate is not a trade licence and does not give you any government licence or legal authority to work in a regulated trade. You are responsible for checking local laws, business requirements, insurance requirements, and consumer protection rules before offering repair services.
Yes. You can include your TTNZ certificate in job applications to show that you completed private phone repair training. However, the certificate does not guarantee employment, job offers, income, or recognition by employers.
Yes, if you successfully completed the relevant TTNZ certificate course. You may say that you completed a TTNZ certificate course, but you must not say or imply that the certificate is government accredited, government recognised, or a trade licence.
Yes. Many TTNZ courses include quizzes or tests to help check your understanding. In most cases, quizzes can be retaken so you can review the lesson and try again. The exact structure and rules depend on the course.
After completing the course requirements, you can download your certificate from the student area if the course includes a digital certificate. A printed certificate may be available for an additional fee if offered by TTNZ.
No. TTNZ does not guarantee income, profit, employment, customers, business success, supplier approval, stock resale, repair success, or return on investment. Results depend on your own skill, practice, effort, tools, business setup, and other factors outside TTNZ's control.
Yes. Phone repair can involve risks, especially when working with glass, batteries, small parts, heat tools, sharp tools, and electronic components. You must work carefully and take safety seriously.
You should always:
- wear suitable eye protection
- use protective gloves where appropriate
- work in a clean, stable, well lit area
- keep children and pets away from devices and tools
- avoid working near liquids
- stop immediately if a battery looks unsafe
- use suitable tools and avoid rushing
- stop immediately if you are unsure
Phone batteries can be dangerous if they are punctured, bent, overheated, swollen, leaking, smoking, or damaged.
Yes. TTNZ provides online training but does not physically supervise you. You are responsible for your own safety, tools, workspace, protective equipment, and repair decisions.
No. Practical repair work is done at your own risk. TTNZ provides online training only and does not control your tools, workspace, safety equipment, device condition, or repair behaviour. TTNZ is not responsible for damage to your device, someone else's device, training devices, parts, tools, property, or data caused by your repair attempt.
You should only repair customer devices when you are confident, experienced, properly equipped, and aware of your legal, safety, insurance, and consumer responsibilities. You should practise first and never accept work beyond your skill level.
Yes. We strongly recommend wearing suitable safety glasses when opening devices, handling cracked screens, removing parts, or working near batteries. Protective gloves may be needed when handling broken glass, sharp parts, damaged devices, or batteries. You are responsible for choosing appropriate protective equipment for the task.
You may be able to complete the online lessons and quizzes without practising on a real phone, depending on the course. However, practical experience is strongly recommended if you want to build real repair confidence. You should practise on suitable training devices or old devices that you understand may be damaged during practice — not on an important personal phone or a customer device.
Some TTNZ courses may include training devices if clearly stated on the course page. The Double Certificate may include practice devices, and the Certificate in Smart Phone Repair may include practice devices — check the relevant course page for exact details.
Yes. Training devices are optional. If you do not want to receive training devices, you must contact TTNZ before dispatch. If you do not opt out before dispatch, TTNZ may send them as part of your course package.
No guarantee is given that training devices are working phones. Training devices are provided for practice only. They may be faulty, damaged, locked, incomplete, non-functional, or partially functional. They are not provided for personal use or resale.
No. Once training devices are delivered, they are used at your own risk. TTNZ is not responsible for injury, device faults, battery issues, missing parts, sharp glass, electrical faults, damage, resale, misuse, or later use of the training devices.
If training devices are included in your course package and you do not opt out, TTNZ will arrange dispatch after enrolment. Delivery times may vary depending on your location, courier services, customs, postal delays, and other factors outside TTNZ's control.
Some courses may include a basic tool kit if clearly stated on the course page. Other courses may not include tools, but tools may be purchased separately.
No. TTNZ course videos and materials are protected content. You may use them for your own learning only. You must not copy, share, resell, upload, or distribute them.
Payments are usually processed online through Stripe or another payment provider shown at checkout. TTNZ does not usually store full credit card details on its own website or learning platform — payments are handled by third-party payment processors such as Stripe.
Because TTNZ courses are digital education products and access may be provided shortly after purchase, refunds are limited. Please read the Terms and Conditions before enrolling. If you have an issue, contact us at
Contact TTNZ as soon as possible at
Only the items clearly listed on the course page are included. Replacement parts, refurbished stock, business stock, supplier purchases, extended support, and social media services may involve separate costs.
Please contact TTNZ at
Graduate Access is a post-course benefit for students who successfully complete one of our Advanced Certificates — the Certificate in iPhone Repairs, the Certificate in Smart Phone Repair, or the Double Certificate. After finishing the course, eligible graduates can contact TTNZ through the student area for next-step information and graduate-only options.
This may include parts supplier connection, refurbished stock sourcing guidance, repair business guidance, optional ongoing support, and optional social media setup services.
Eligible graduates may request information about:
- parts supplier connection
- refurbished stock sourcing
- device sourcing for practice or resale
- repair business setup guidance
- optional ongoing technical or business support
- social media setup options
- other graduate-only resources available at the time
Yes. After successfully completing an Advanced Certificate, eligible graduates may request supplier access information or supplier connection through TTNZ. TTNZ may personally assist graduates by providing supplier contact details, supplier information, or guidance on how to begin contacting the supplier.
Suppliers are independent third-party businesses. TTNZ does not own, operate, control, or manage the supplier, and is not responsible for supplier products, prices, stock, delivery, warranty, returns, or supplier decisions.
Yes. After completing an Advanced Certificate, eligible graduates may receive information about refurbished stock sourcing or bulk device sourcing options. Unless clearly stated on the course page, refurbished phones and bulk stock are not included in the course price. TTNZ does not guarantee stock condition, quality, resale value, delivery, warranty, profit, or business outcome.
No. Supplier details, contact information, access links, and graduate-only resources are provided only to eligible Advanced Certificate graduates. You must not publish, share, resell, or distribute this information without TTNZ's written permission.
Graduate Access is available to eligible Advanced Certificate graduates, but the exact resources, suppliers, services, and support options may change over time. TTNZ may update, replace, remove, or change graduate benefits where necessary.
Basic course access and course-related support are included as described on the course page. More detailed ongoing support, extended technical help, business guidance, social media setup, or other add-on services may require a separate fee. Support is not available 24/7 — TTNZ aims to respond within a reasonable timeframe.
Yes. TTNZ may offer social media setup, branding guidance, content ideas, or marketing training for repair businesses as an optional graduate service. This is not usually included in the course price unless clearly stated on the course page. Social media support does not guarantee followers, enquiries, bookings, customers, sales, income, or business success.
TTNZ may provide general repair business guidance to eligible Advanced Certificate graduates. This may include general guidance about sourcing parts, sourcing devices, pricing ideas, service setup, customer communication, workflow, and next steps after training.
TTNZ provides general educational and practical guidance only — not legal, tax, accounting, insurance, financial, or professional business advice.
No. TTNZ does not guarantee customers, enquiries, bookings, sales, income, profit, or business success. TTNZ also does not provide business insurance, repair insurance, public liability insurance, product liability insurance, or professional insurance.
Graduates may choose to use their skills in different ways, such as:
- practising repairs on their own devices
- applying for repair-related jobs
- starting a repair service after checking legal and insurance requirements
- refurbishing devices for resale
- improving an existing repair business
- helping friends or family where appropriate
You are responsible for deciding what is suitable and legal for your circumstances.
No. TTNZ may provide guidance, but we cannot guarantee that every repair issue can be solved remotely. Some problems require physical inspection, specialist tools, replacement parts, or advanced diagnostics.
You can contact TTNZ by email at
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